Return/Exchange

Return & Exchange Policy.

Thank you for shopping with us!

If you need to return or exchange a product, the process is simple and quick.

Please read the instructions below carefully to ensure faster and more efficient service.

How to Request a Return or Exchange.

To start the process, you can contact us via email or WhatsApp:

Required Information.

When requesting a return or exchange, please include:

• Customer’s full name

• Order number

• Product you want to return or exchange

• Reason for the return or exchange

• Additional comments (optional, but helpful)

After sending this information, our team will review your request and get back to you as soon as possible with the next steps.

General Conditions.

• The product must be in perfect condition, with no signs of use.

• The request must be made within the time frame mentioned during checkout.

• Items damaged due to misuse will not be accepted.

• In the case of exchanges, the new item will be shipped after the returned product is received and inspected.

How the Process Works.

1. You send your request via email or WhatsApp.

2. Our team verifies the information and confirms eligibility.

3. We provide instructions on how to return the item.

4. Once the return is received and inspected, we process the refund or ship the replacement item.

If you have any questions, feel free to contact us.

Thank you for choosing our store!

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